Refund & Return Policy

At Zaina Noor, customer satisfaction is our priority.

1. Returns
We accept returns within 7 days of delivery, provided that:

• The item is unused and in original condition

• Tags and packaging are intact

2. Non-Returnable Items
The following items are not eligible for return:

• Sale items

• Customized or altered products

3. Refunds
Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days

• Refunds will be issued via the original payment method or bank transfer

4. Exchanges
We only replace items if they are defective or damaged.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping charges are non-refundable

6. Damaged or Wrong Items
If you receive a damaged or incorrect product, contact us within 48 hours with proof (images/video).

7. Contact Information
For returns and refunds, contact:
Email: zainanoorpret@gmail.com